Refund Policy

At Map & Mug Travel Company, every itinerary, guide, and travel planning resource is created specifically for each client. Because our products are personalized and require time, research, and custom planning, please review our refund policy carefully before placing an order.

Personalized Digital Products

All of our products and services are custom-made based on the information you provide. This includes, but is not limited to:

  • Custom Travel Itineraries

  • Reservation Ready Guides

  • Navigation Notebooks

  • Café Collections

  • Travel Budget Books

  • Travel Capsule Guides

  • Travel Journal Editions

  • Other personalized planning services and digital products

Due to the personalized nature of these services, all sales are considered final once work has begun.

Before Planning Begins

If you need to cancel your order before planning has started, please contact us as soon as possible.

Refund requests submitted before work begins may be approved at the sole discretion of Map & Mug Travel Company.

If a refund is approved, the original payment method will be refunded, less any non-refundable payment processing fees if applicable.

After Planning Has Begun

Once research, itinerary development, or customization has started, refunds cannot be issued.

Planning time includes destination research, organizing recommendations, creating custom guides, itinerary development, and graphic design work.

After Delivery

Because digital products cannot be returned, refunds are not available after your completed files have been delivered.

Please review your order carefully before purchasing.

Revisions

Our goal is for you to be happy with your personalized travel plans.

If your itinerary contains factual errors or does not reflect the information you originally submitted, please contact us within 7 days of delivery.

Eligible corrections will be made at no additional cost.

Requests involving new destinations, different travel dates, additional travelers, significant itinerary changes, or changes to information submitted after planning began may require an additional fee or the purchase of a new planning service.

Client Changes

If your travel plans change after your itinerary has been created—for example, flight changes, hotel changes, or destination changes—these changes are not considered defects in the original product.

Depending on the scope of the changes, an update fee may apply.

Travel Disruptions

Refunds will not be issued due to circumstances beyond the control of Map & Mug Travel Company, including but not limited to:

  • Airline delays or cancellations

  • Weather events

  • Natural disasters

  • Government travel restrictions

  • Attraction closures

  • Restaurant closures

  • Transportation disruptions

  • Illness or injury

  • Changes made by third-party travel providers

We encourage all travelers to purchase comprehensive travel insurance to help protect their investment.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us within 48 hours. Duplicate orders may be eligible for a refund if work has not yet begun on the additional order.

How to Request Assistance

If you have questions about your order or believe there is an issue with your itinerary, please contact us at:

Email:jtc@themapnmugtravelcompany.com

Please include:

  • Your full name

  • Order number (if available)

  • The product you purchased

  • A brief description of your concern

We strive to respond to all inquiries within 2–3 business days.

Our Commitment

Every itinerary and planning guide is thoughtfully researched and personally created with care. Our goal is to provide personalized travel resources that make planning easier, reduce stress, and help you enjoy a memorable trip.

Thank you for choosing Map & Mug Travel Company to be part of your journey.